Operator FAQ

Straight answers for owners and ops managers before you start your pilot.

How are seats counted?

Every person in your workspace uses one seat, whatever their role: owner, ops manager, coordinator or guide. Pilot includes 10 seats, Standard 25, Pro 50, and Enterprise is sized with you.

• Removing someone from your team frees their seat straight away, handy for seasonal guides.
• Guides only see trips assigned to them, but they still count as a seat.
• If you reach your limit, Qeelo will ask you to free a seat or move up a plan before adding someone new.

Can I change plans?

Yes. The workspace owner can move between plans any time from Plan & billing. Upgrades raise your seat limit right away, and the price difference is adjusted on your bill. You can also cancel or update your card from the same page.

How does the 30-day money-back guarantee work?

If Qeelo Teams isn't right for your operation, email hello@getqeelo.com within 30 days of your first payment and we'll refund it in full, no questions asked. Refunds go back to your original payment method. Full details are in our refund policy.

Is there a free trial?

No. Instead, early operators get the discounted pilot at $99/month (normally $149), backed by the 30-day money-back guarantee.

Who handles payments?

Payments are processed by Paddle, our reseller, which handles cards, invoices and sales tax.

Still have a question? Email hello@getqeelo.com or see pricing.